Refund policy

IT IS THE CUSTOMER'S RESPONSIBILITY IF ORDERING FROM SWEET LAROSE TO DOUBLE CHECK THEIR ORDER BEFORE PLACING IT.  PLEASE MAKE SURE SIZES, NAME, MONOGRAMS, OUTFITS ETC. ARE ALL CORRECT BEFORE COMPLETING AN ORDER WITH SWEET LAROSE.  ONCE AN ORDER IS PLACED THERE ARE NO REFUNDS 

PLEASE LOOK OVER ALL ITEMS AS SOON AS YOU RECEIVE THEM IN THE MAIL.  ALL SALES ARE FINAL WITH THE EXCEPTION OF RECEIVING A WRONG ITEM OR A DEFECTIVE ITEM.

 Refunds/credits can only be offered within 5 days of receiving them. This would pertain to damaged items or wrong sizes received etc.

 If a customer needs to return an item due to a defect we will send a postage paid return label to the customer's email. Items must be in the original bag with tags attached. Items must be mailed back within 2 days of receiving the prepaid label from Sweet LaRose otherwise a credit/refund will not be issued.. Once we receive the item the customer will receive a credit/refund depending on the issue. We will NOT refund if items have been worn, washed, are without tags or without the original bag.

We do not refund for items bought from a preorder if a customer changes their mind. Please choose your size carefully because we can not change sizes once the preorder is placed with our vendor.  Once an order is placed there is no refund.